FIREFLYRefund policy.
All sales are final.
Last updated October 22, 2026
All sales are final. Store items are made to order for your account, from the details you give at checkout, so purchases can't be returned or refunded once paid. Please check your order and the Steam account you're signed in with before you pay.
Subscriptions
- You can cancel any time from Your orders using Manage subscription. Cancelling stops the next renewal.
- You keep the subscription's benefits until the end of the period you already paid for. Partial periods are not refunded.
When FireflyZ will make it right
Staff will refund or fix an order when:
- you were charged twice for the same order;
- you paid but FireflyZ can't deliver the item (for example, staff can't make any version of the design you asked for); or
- a refund is required by law where you live.
If a custom item comes out wrong, staff will correct it rather than refund it.
Not refunded
- Changing your mind, buying on the wrong Steam account, or no longer playing.
- Per-wipe items after the wipe they were bought for.
- Losing access because of a ban for breaking the FireflyZ rules.
- Donations.
How to ask
Questions, problems with an order, or a request about your data: open a ticket in the FireflyZ Discord. Include the order number shown on Your orders. Staff aim to reply within a few days. Approved refunds go back to the original payment method through Stripe and usually appear within 5 to 10 business days.
Please contact staff before disputing a charge with your bank; see Chargebacks in the store terms.